We work with organizations in pursuit of positive change —including, but not limited to — not-for-profit organizations, social innovation actors, public institutions, Indigenous organizations, and purpose-driven businesses.
Our tool belt is filled with a selection of creative, adaptive, human-centered processes. We adjust and integrate these based on what we’re trying to do.
Process Design
Process Design helps you build a road map for the problems you’re trying to solve.
We are process architects. Rather than prescribing solutions, we work with you to determine what insights you need to uncover, who needs to be engaged to inform your work, and then co-create a process to move things forward.
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Our process design takes an asset-based approach, centering the creativity and resourcefulness of those closest to the problem. In a nutshell, process design considers not only what you’re trying to do, but gives deep consideration to how to design the work in a way that is inclusive, just, and sustainable.
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Process design is about 'how' you get from where you are to where you want to be. It might be the design of a single workshop or a multi-year engagement plan. It can involve diving deep into theories of change, creating ways to bring diverse stakeholders together, or completing an engaged strategic plan.
Facilitation
Facilitation is about how you steward a process, bringing a high degree of presence, attentiveness, and care.
The work of facilitation is to enable and unlock the potential of a group through supportive infrastructure, helping to connect points of synergy, resolve tension, and gain alignment.
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Facilitation is much more than the ability to run a good meeting — it requires deep listening to attend and respond to what’s emerging for a group, a commitment to equalize and distribute participation, and uphold conditions for safety.
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We work with groups to facilitate a wide range of offerings – including tailored workshops, engaged strategic planning sessions, team building exercises, capacity building, and any process that needs a supportive presence in the room.
Strategy & Implementation
Strategy & Implementation is the work of translating collective insight into planning and action.
Building on well-designed process and thoughtful facilitation, our work culminates in strategic implementation plans to bring real change into the world. We gather and analyze insights that flow from our collaborative processes to inform strategic possibilities and action plans.
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Strategy is more than setting a vision and setting out a path to get there. It is an act of collective sense-making to understand the particularities of the system you’re working within and how you're uniquely positioned to influence change.
Good strategy cannot be developed in a vacuum. We co-strategize with those closest to the problems to gain real time feedback and insights for maximum impact.
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A strategic framework or plan, a visual theory of change or theory of action, an impact evaluation framework, or an action toolkit.
Capacity Building
Capacity Building is woven through every part of our work to ensure ongoing sustainability.
Through the process of working together, we seek to share our best tools and approaches with your teams, and invite them to adapt and evolve them for their own contexts.
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We believe knowledge exchange and skills building is critical to sustain the long term impact of the work and weave it into our practice from start to finish.
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We offer workshops, training, and coaching in design thinking, engagement practices, systems analysis and other innovative tools.
Here’s a sampling of some of our favourite practices to work with:
Systems Practice & Analysis
Human-Centered & Participatory Design
Engaged Research
Theory of Change
Strategic Planning & Strategic Design
Dialogue & Engagement
Complexity Theory
Network and Coalition Design
Conflict Transformation
"Krystal and Victoria skillfully helped us navigate through some tricky conversations that had been bogging us down for about two years. We made more progress in a few days than would have in months without their support".
— Workshop Participant